Aht Calculator

AHT Formula:

\[ AHT = \frac{(talk + hold + after)}{calls} \]

Talk (seconds):

seconds

Hold (seconds):

seconds

After (seconds):

seconds

Calls (count):

count

AHT (seconds):

Unit Converter ▲

Unit Converter ▼

From:	To:

1. What is AHT Calculator?

The AHT (Average Handle Time) Calculator calculates the average time spent handling customer interactions, including talk time, hold time, and after-call work time per call. It's a key metric in call center operations and customer service performance measurement.

2. How Does the Calculator Work?

The calculator uses the AHT formula:

\[ AHT = \frac{(talk + hold + after)}{calls} \]

Where:

\( talk \) — Total talk time in seconds
\( hold \) — Total hold time in seconds
\( after \) — Total after-call work time in seconds
\( calls \) — Total number of calls

Explanation: The equation calculates the average time spent per call by summing all handling components and dividing by the total call count.

3. Importance of AHT Calculation

Details: AHT is crucial for measuring call center efficiency, staffing optimization, service level management, and identifying areas for process improvement in customer service operations.

4. Using the Calculator

Tips: Enter talk time, hold time, and after-call work time in seconds. Enter the total number of calls. All values must be valid (time values ≥ 0, calls > 0).

5. Frequently Asked Questions (FAQ)

Q1: What is a good AHT value?
A: Ideal AHT varies by industry and call type. Generally, lower AHT indicates higher efficiency, but quality should not be compromised for speed.

Q2: How does AHT affect call center performance?
A: AHT impacts staffing requirements, service levels, customer satisfaction, and operational costs. Lower AHT allows handling more calls with same resources.

Q3: What components make up AHT?
A: AHT includes talk time (conversation duration), hold time (time customer is on hold), and after-call work time (post-call documentation and wrap-up).

Q4: How often should AHT be measured?
A: AHT should be monitored regularly - daily, weekly, and monthly - to track performance trends and identify improvement opportunities.

Q5: Can AHT be too low?
A: Yes, extremely low AHT may indicate rushed calls, inadequate problem resolution, or poor customer service quality. Balance between efficiency and quality is important.